A Safe and Clean Stay
Our program was developed and refined based on guidelines from the Center of Disease Control and Prevention, World Health Organization, We Care Clean program, California Hotel & Lodging Association, and the Monterey County Health Authority.
Our team is well-prepared and trained in cleaning protocols to ensure a safe and healthy environment.
Before You Arrive
- Around the Hotel
- We have increased the frequency of cleaning and disinfecting in all public areas, guest rooms, and back of the house.
- We give extra attention to cleaning and disinfecting high touch areas and surfaces such as doorknobs, elevator buttons, light switches, handles, phones, handrails, tables, chairs, and tableware.
- We have added reminders and signage to wash hands for at least 20 seconds as a key preventative measure.
- We have installed plexiglass shields at the Front Desk to encourage social distancing for guests and staff.
- We encourage pre-registration for all guests to avoid the need for touch transactions during check-in and check-out. At check-in, guests will only need to present a chipped credit card.
- We encourage virtual check-out via the phone.
- We sanitize room keys and pens after each use
- Rooms & Suites
- Our rooms are thoroughly sanitized per the government guidelines. Special attention is given to high touch surfaces, handles, doorknobs, switches, faucets, remotes, alarm clocks, TVs, safety latches, trash receptacles, toilet and shower handles, and refrigerators.
- Additional pillows, towels, and blankets are available by request only. No reusable materials are kept in the guest rooms. Linens are removed in one-time-use bags upon check-out or request.
- Do Not Disturb are always respected.
- We have ongoing internal communication and training with our employees to ensure the highest health and hygiene standards. Detailed protocols are in place for each department, and checks are consistently performed to ensure compliance.
- The health of our ambassadors is carefully monitored, including daily screening procedures before the start of their shift.
- Daily, per shift cleaning routine covering the basics with an emphasis on frequency and consistency.
- We have a flexible "stay home/stay healthy" schedule in place for our employees, encouraging those who may feel ill to remain at home.
- We have protocols in place for assisting guests who may feel ill for any reason.
- We administer professional sanitization as needed to maintain the highest levels of safety and cleanliness.
- We encourage those who consider themselves a high risk to check with their personal health care professional before traveling.
- Food & Dining
- Self-serve Grab & Go limited breakfast.
- We strictly enforce food preparation hygiene protocols and include proper separation of personal workspaces for cooks and food handlers.
Guests who booked via online travel agents or third party booking sites are advised to contact their booking provider for details on their policies. This policy does not apply to travel associated with a group booking.